Client Information

What you need to know

For your First Appointment


It is important that you arrive 10 minutes before your scheduled appointment time to give you enough time to complete the necessary paperwork.

Appointments run for 50 minutes in duration. Please note that we have after hours and Saturday appointments available. Please bring with you any previous assessments and/or investigations that might have been completed by a medical specialist or allied health professional.




Fees for psychological treatment at the clinic is determined by the fee structure recommended by the Australian Psychological Society.  All fees need to be paid in full at the time of consult. Payment at the clinic can be made via EFTPOS (Visa, Mastercard and debit cards accepted).


Medicare rebates


Clients who are referred by their GP under a Mental Health Care Plan or those who are referred directly by a Psychiatrist or Paediatrician can access Medicare rebates for 10 individual psychology sessions per calendar year.

  • Rebate to see a Clinical Psychologist: $126.50
  • Rebate to see a General Psychologist: $86.15


Please note:

You do not need a referral from your GP to see one of our psychologists if you do not wish to get the Medicare rebate. From 1 July 2012, Medicare service centres began the transition to a cashless system and all Medicare benefits across Australia are now paid electronically. The Medicare benefit is credited to the client’s registered bank account within 24-48 working hrs once processed at the time of payment.


Cancellation Policy


Evolving Minds Psychology Clinic has a 72-hour cancellation and rescheduling policy. We understand that sometimes life gets in the way. Should you need to cancel or reschedule an appointment, please contact the clinic as early as possible to allow the appointment to be offered to clients on the waiting list. It is crucial that at least 3 business days’ notice is provided to postpone/cancel an appointment otherwise you will be charged the full fee (Medicare and private health insurance do not provide rebates for cancelled or unattended appointments).


Separated Parent Policy


We understand that working as separated parents is a difficult time, we have provided you with the following information to ensure a smooth transition into our services and to provide you with supporting information. Please click here for more details.

If you have further questions, feel free to contact us below: